SA Franchise Brands welcomes Ryan Twaits, Franchisee for Chem-Dry SA for Cape Town City Bowl & Advance (Bishopscourt/Claremont/Pinelands) to share some aspects on being a Franchisee.

What questions should prospective franchisees ask themselves before buying a franchise?

Prospective franchisees should ask themselves if they are a people’s person, do I like helping others and how much money do I want to make?

What made you decide to buy a franchise?

I wanted to own my own business and be in business for myself but not by myself.

How important is it to investigate a franchise and what criteria did you use?

Investigating a franchise is extremely important as I had to decide which will be the most profitable and cater for my needs. The criteria that I used were mainly based on the training and support that the franchisor provided.

What made you buy a Chem-Dry franchise?

When I started looking for a franchise, I wanted a business that was:

  • Service orientated.
  • Something people needed regularly.
  • Able to operate without me or that I could set up to operate without me, so everything I did would just add value.
  • My own business.
  • Flexible from a time point of view.

With all the training and support that I have received from Chem-Dry SA, running my own business has been made easy.

What early challenges did you face?

The early challenges that I needed to deal with was to find the right people for the job; team leaders, technicians, office staff.

What training and support does the Franchisor provide you with?

Chem-Dry SA (the Master Franchisor) offers 4 days of intensive training for all new Franchisees as well as a week’s on the job training with another existing Franchisee before allowing them to start operating. Regular refresher training is also done throughout the year, and all Technicians are on a 5 Star Training Program. All Franchisees also have access to the Chem-Dry University offering Technical, Financial and Marketing courses online.

How important is the Franchisee’s relationship with the Franchisor?

The Franchisee’s relationship with the Franchisor is ultra-important because when you are in business for yourself it can be a lonely time and sometimes a hard slog. With a solid relationship with the Franchisor you know that you are not alone and that support is only a call away.

What advice would you give to prospective franchisees?

Don’t try to re-invent the wheel, do what the others are doing and get the same result. Then look at adding your personal touch to the business. I guarantee you are going to love it!

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