ON TAP FRANCHISEE INTERVIEW

ON-TAP-logo-PLumbing-and-bathroom

SA Franchise Brands welcomes Rennie van Wyk, Franchisee for On Tap Mosselbay and On•Tap George to share some aspects on being a Franchisee.

What questions should prospective franchisees ask themselves before buying a franchise?

  1. Are you a team player?
  2. Do I have the financial literacy?
  3. Do I have a passion for the business I intend to start/buy?
  4. Do I have the necessary integrity, responsibility, trust and courage?

What made you decide to invest in a franchise?

  1. A franchise has a built in system with a tried and tested working model.
  2. Collective marketing and brand building.
  3. Better buying power and pricing.
  4. The use of a pool of various skills to help you succeed.

How important is it to investigate a franchise and what criteria did you use?

  1. It is important that they are members of the Franchise Association of South Africa?
  2. How long the franchise has been established and how many outlets are operative?
  3. Look at the capital outlay versus the return on investment.
  4. Is it a sound and stable franchise?
  5. Also investigate your competition.

What made you invest in a On Tap franchise?

  1. The strong brand name with affordable franchise fees.
  2. One of the few franchises in the building/plumbing industry.
  3. I knew that without the expertise and backup of a dynamic franchise group, success would be very difficult.
  4. The franchise business model allows us to be part of an established business with the autonomy of being my own boss.

What early challenges did you face?

  1. Keeping all customers happy by being friendly, helpful and rendering the best possible service.
  2. Mastering all the different disciplines in business.
  3. To establish our own market through hard work, long hours and a conservative lifestyle.

What training and support does the Franchisor provide you with?

  1. For a new franchisee all aspects of the business operations, IT software programmes and shop layout is done before commencement of business.
  2. Collective Marketing and Advertising.
  3. National and Regional promotions.
  4. National price structures and negotiations with suppliers.
  5. Financial analysis and comparisons.
  6. They also provide a platform to learn from other franchisees.

How important is the Franchisee’s relationship with the Franchisor?

  1. Extremely important as this relationship is like a partnership.
  2. Mutual trust will also play a huge role in the success of such a partnership.
  3. Good communicating skills both ways will help build on this relationship/partnership.
  4. A good relationship is detrimental for your business and possible growth.

What advice would you give to prospective franchisees?

  1. Do your research properly.
  2. Do a thorough due diligence before committing.
  3. Understand the financials of this business.
  4. Look at the lifestyle you will be taking on and understand the influence on your family.
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