Let’s start at the beginning:
The rights to sell Mr Electric in South Africa were purchased in 2015. Mr Electric originates from the USA and is known as a global franchise organisation which provides electrical installation and repair services. Mr Electric is a subsidiary of Neighborly™– the holding company of a family of service franchises consisting of Mr Rooter Plumbing, AireServ, Five Star Painting, Mr Handyman and Mr Appliance (among others).
We changed the name from Mr Electric to Sunburst Electric to reflect our enthusiastic and energetic approach to helping our customers. The franchise system has been in operation since 1994. With a huge gap in the South African market for excellent customer service in the electrical industry, it made sense to launch an established, global electrical contracting franchise on South African soil.
Why choose Sunburst Electric?
With over 30 years experience, franchisees can be confident that Sunburst Electric is a globally-proven franchise system. Local and international support is readily available to all franchisees; from operational and marketing support to day-to-day business support. We focus on providing expert electrical service that fully satisfies our customers’ needs.
Complete turnkey solution:
Joining Sunburst Electric as a franchisee means that you will get a complete turnkey solution. The set-up cost is inclusive of equipment, hardware, software, marketing material, training as well as a fully-branded vehicle. The great part is that, as a franchisee, you could leave Head Office after your training and start working immediately without delaying business operations.
Sunburst Electric is an electrical contracting franchise servicing residential and commercial markets by offering repairs, upgrades, and installations while delivering high customer satisfaction by getting the job done right the first time. Our courteous technicians respect the homes and families of their customers by providing attention to detail that ensures quality and safety-compliant work. No matter what the electrical contracting service need, Sunburst Electric has the power to make things better! At Sunburst Electric, we commit to providing modern operations methodologies and processes, and business systems that can be easily replicated. We empower hard-working entrepreneurs to achieve their financial and personal goals.
The franchisor is committed to supporting franchisees through marketing and brand building, providing field service systems, implementing quality control measures and benchmarking franchisee performance. The franchisor also undertakes to conduct research and development and to source new products. The franchisor will also examine the management accounts of franchisees on a monthly basis to ensure that businesses remain financially viable.
One of the most exciting benefits of becoming a Sunburst Electric franchisee is their focus on personal growth. This has a direct impact on the outcome of the business. Subjects covered in the training curriculum include selling skills, time management, goal setting, public speaking and health and safety. In addition, electrical staff attend regular training sessions to equip them with superior electrical knowledge and unrivalled customer service etiquette.
Sunburst Electric franchisees are passionate, committed and prepared to work hard; they are system-oriented, organised and have an eye for detail. Applicants will benefit from being financially savvy and have good people skills that will enable them to build relationships with staff, customers and suppliers. Applicants must be computer literate and be able to oversee both the operational and administrative aspects of the business. It is legally required that either the franchise owner or at least one of their technicians be a qualified electrician with a wireman’s licence.
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