Sunburst Electric

Expert Electrical Service

Sunburst Electric

Full Description


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The Brand

Let’s start at the beginning:

The rights to sell Mr. Electric in South Africa were purchased in 2015. Mr Electric originates from the USA and is known as a global franchise organisation which provides electrical installation and repair services. Mr. Electric is a subsidiary of The Dwyer Group, Inc., the holding company of a family of service franchises which consists of Mr. Rooter Plumbing, AireServ, Five Star Painting, Mr. Handyman & Mr. Appliance, among others.

We changed the name from Mr. Electric to Sunburst Electric to reflect our enthusiastic and high energy approach to helping our customers. The franchise system has been in operation since 1994 and with a huge gap in the South African market for excellent customer service in the electrical industry, it made absolute sense to launch this well known, global electrical contracting franchise on South African soil.

Why choose Sunburst Electric?

With over 30 years experience, franchisees can be confident that Sunburst Electric is a globally proven franchise system. Local as well as international support is readily available to all franchisees, from operational and marketing support, to day-to-day business support. We focus on providing expert electrical service that fully satisfies our customers needs.

Complete turnkey solution:

Joining Sunburst Electric as a franchisee means that you will get a complete turnkey solution. The set-up cost is inclusive of equipment, hardware and software, marketing material, training as well as a fully branded vehicle. The great part is that, as a franchisee you could leave Head Office, after your extremely valuable and informative training and start working immediately without waiting another second to start making profits.

Concept

At Sunburst Electric we aim to change how the South African Sub-urban perceives the general electrical contractor. Sunburst Electric will change how things are done in the industry and have a great focus on Customer Service.

Sunburst Electric delivers high customer satisfaction by getting the job done right the first time. We deliver our services according to the Sunburst Electric Customer Service Philosophy:

1. Professionalism
- Our polite, uniformed Service Professionals treat your home, business and working environment as if it were their own. We offer scheduled appointment times and up-front pricing.

2. Reliability
- Our in-depth, ongoing training means we get it right the first time.

3. Safety
- All of our Service Professionals are fully background checked.

4. Convenience
- Our wide range of products and services means you only have to make one call.

Support

The franchisor is committed to supporting franchisees through marketing and brand building, providing field service systems, implementing quality control measures and benchmarking franchisee performance. The franchisor also undertakes to conduct research and development and to source new products. The franchisor will also examine the management accounts of franchisees on a monthly basis to ensure that businesses remain financially viable.

One of the most exciting benefits of becoming a Sunburst Electric franchisee is their focus on personal growth. This has a direct impact on the outcome of the business. Subjects covered in the training curriculum include selling skills, time management, goal setting, public speaking and health and safety. In addition, electrical staff attend regular training sessions to equip them with superior electrical knowledge and unrivalled customer service etiquette.

Are You Our Next Franchisee?

Sunburst Electric franchisees are passionate, committed and prepared to work hard; they are system-oriented, organised and have an eye for detail. Applicants will benefit from being financially savvy and have good people skills that will enable them to build relationships with staff, customers and suppliers. Applicants must be computer literate and be able to oversee both the operational and administrative aspects of the business. It is legally required that either the franchise owner or at least one of their technicians be a qualified electrician with a wireman’s licence.