New Franchisees and managers attend an intensive 5-week training program. The curriculum includes an introduction to franchising, stock management, basic business skills, finance, store administration, human resources management, point-of-sales training and marketing.

To ensure they have a complete understanding of the operational aspects of the business, franchisees and managers are also required to complete the kitchen and front-of-house staff training program. Ongoing and on-the-job training for kitchen and front-of-house staff is provided by head office during the course of regular store visits.

Franchisees also receive ongoing support based on best practice models and national averages to ensure profitability of outlets is optimized. Assistance is provided in compiling business plans for stores as well as the implementation of local store marketing plans designed to maximise turnover.