Multiserv was established in 1969 with a clear goal: to bring expert shoe repairs and key cutting services to South African consumers in convenient retail locations. What began as a single outlet has grown into South Africa’s largest and most trusted shoe repair and key cutting franchise network, with 100 outlets nationwide.

Over the decades, the brand has evolved into a multi-service lifestyle convenience business, now offering a wide range of services such as dry cleaning, laundry, remote programming, internet and cellular services.

Our vision is to become Africa’s leading one-stop repair and convenience service brand, by empowering franchisees, embracing innovation, and meeting the everyday needs of customers across the continent.

Multiserv is not just a service provider — it’s a convenient, trusted lifestyle solution for busy South Africans. Our outlets are uniquely positioned to offer multiple value-added services under one roof, including:

• Shoe Repairs & Shoe Care
• Key Cutting
• Dry Cleaning, Tailoring & Laundry
• Remote Programming & Cellular Services
• Internet Services, Binding, Laminating, Printing

What sets us apart:

• Nationally recognised and trusted brand
• Diverse service offering = multiple revenue streams
• Proven franchise model with decades of success
• Strong head office support and marketing
• Customised shopfitting and layout solutions

Target Market: We serve a wide demographic — from professionals and working families to students and retirees — anyone looking for reliable, affordable everyday services.

Typical Location:

• High-footfall shopping malls
• Neighbourhood centres
• CBD retail spaces
• Taxi ranks and transport hubs

Typical Staff Compliment:

• 1–2 Trained Operators (including Franchisee)
• Part-time or additional assistant during peak periods