Multiserv is the largest and most reputable shoe repair service chain in Southern Africa.

The Brand

Established in 1969 as a chain of heel bars in Johannesburg, Multiserv has developed into a leading franchise and retail services chain in Southern Africa. Today Multiserv operates nationally and internationally with close to 200 stores.

Stores are located in prime locations in retail centres, where customers are offered expert shoe repairs and leather repair services, key duplication, remotes, dry cleaning depots, public telephones, carpet cleaning machine rentals and other related services.


Multiserv prides itself on providing the finest quality services through its highly skilled operators. By providing quality products and services at reasonable prices for over thirty nine years, Multiserv has established itself as the undisputed leader in the provision of shoe repair and allied services to the full spectrum of the South African public. Our unique 3 month guarantee policy and while-u-wait shoe repair service differentiates us in the shoe repair industry. Our newly launched second key half price offering will further differentiate us from our competitors in the key duplication field.

At the forefront of the emerging market with the emphasis on offering a low cost High Profit Franchise business, Multiserv has developed a highly successful formula which enables its franchisees to reap the benefits of a very lucrative market.



Initial training consists of a simulated store environment as well as classroom sessions at our training centre in Midrand, followed by in-store training if necessary. The training centre also boasts a fully equipped computer training centre where franchisees and operators are trained to use the customised Multiserv point of sale system. Training is also provided on a continuous basis thereafter. The training provided is constantly updated to meet customer requirements.

Operational, Marketing and Technical Support:

Multiserv has a well-trained operations support team that offers on-going support in the form of regular store visits, reviews, audits, advertising and training. There is also a marketing team at your service to assist you with local marketing initiatives.

Are You Our Next Franchisee?

A successful Multiserv Franchisee is energetic, has the drive to make their business a success and he/she knows the importance of excellent service, quality and value for money. You do not need extensive business experience or any particular skills because you will be trained on all that you need to know. You simply need the will to succeed!

The Multiserv franchisee is a team player within the franchise network yet still retains independence and is in charge of his or her own success with support from a group of industry experts. You have a variety of services to choose from to tailor make your own basket of customer offerings.


When It All Began


Year Established


1st Franchise Opened

Brand Network


Ismail Moola

Head Office


No. of Outlets


Available Opportunities

Gauteng Area: Mall of the South Eyethu Mall, Orange Farm Bloed Street Mall Palm Springs Mall, Orange Farm Mpumalanga Area: Tubatse Crossing, Burgersfort KZN Area: Westville Hyper Western Cape: Maynard Mall

FASA Membership

Investment (Excl. VAT)

Average set-up cost

R 300 000

Initial franchise fee

R 50 000

Initial Working Capital

R 50 000

Minimum owners contribution

Franchise Terms

Management services fee

8% or set minimum of R 4 500

Marketing fee


Initial agreement term

5 Years

Renewal term

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